| December 27, 2004 |
| Travel-On will be closed on December 31, in observance of the New Year's holiday. Our Travel Helpline will be available for emergency reservations or assistance. “Have a happy and safe holiday.” |
US Airways apologizes for the operational disruptions that have impacted holiday travel. US Airways is addressing this by operating extra flights to transport customer's baggage to Charlotte. They have also deployed additional managers to Philadelphia to handle baggage, and qualified managers are working as Flight Attendants. Other frontline employees are volunteering to work on their day off to help resolve staffing issues.
Please be advised that US Airways call centers are experiencing long waits for customers to get through, especially regarding baggage. Customers will be contacted by delivery companies once they have the customer's bags in hand, to coordinate delivery.
For US Airways Baggage Services, please call 1-800-371-4771.
US
Airways Expects Normal Flight Operations Today
Dec. 27, 2004 -- US Airways expects normal flight operations today with
the exception of approximately 15 flights cancelled due to heavy snow
in the Boston and Providence, R.I., region. Flight attendant crew coverage
for today’s flights is at normal levels. The last remaining bags
in Philadelphia due to disrupted operations over the weekend are in the
process of being cleared. Luggage is being ferried to Charlotte and Pittsburgh
by airplane and truck for sorting, and we will have these bags delivered
to our customers as quickly as possible.
December 22, 2004 - United Airlines has issued waivers on tickets to and from destinations affected by severe winter weather in the Midwestern United States. Effective immediately, these waivers apply to all customers ticketed on or before Dec. 22, 2004, for travel through Dec. 25, 2004. And they cover flights from or to airports in Akron/Canton, Cincinnati, Columbus or Dayton, Ohio; Detroit, Grand Rapids or Lansing, Mich.; Fort Wayne, Indianapolis or South Bend, Ind.; and Pittsburgh, Penn.
Stacy Tornatore rests at the Philadelphia airport after her flight to Denver was rescheduled for Monday.
Flight cancellations stranded thousands of Christmas weekend airline passengers in the United States again Sunday as two airlines wrestled with computer and staffing headaches.
December 26, 2004 -- Flight cancellations stranded thousands of Christmas weekend airline passengers in the United States again on Sunday as two airlines wrestled with computer and staffing headaches.
Financially troubled US Airways scratched 29 flights systemwide after a continued "unusually high level of sick calls" from baggage handlers and flight attendants, said Amy Kudwa, a spokeswoman.
Separately, Comair, a Delta Air Lines unit, resumed a "limited" flight schedule after grounding all of its 1,100 flights to 119 cities on Christmas day because of a computer system crash, said Tracey Bowden, a Delta spokeswoman.
Airline targeting a full flight schedule by Wednesday, Dec. 29
Dec. 27, 2004 – Delta Air Lines (NYSE: DAL) Connection carrier Comair plans to operate close to 60 percent of its flight schedule today. Comair’s goal is to operate a full schedule (1,160 flights to 119 cities) by Wednesday, Dec. 29.
Customers are encouraged to check on their flights prior to departing for the airport. For specific flight information, customers are asked to visit delta.com or call Delta at 1-800-325-1999.
Customers scheduled to fly on Comair whose flights are not operating today may be accommodated on Delta Air Lines or on one of Delta’s partner carriers.
December 26, 2004 -- This Public Announcement is being issued to urge American citizens to avoid travel to the southwestern area of Thailand encompassing Phuket, Phi Phi Island, Krabi, and the small islands in the vicinity due to the aftermath of lethal tsunamis. US citizens in those areas are also urged to depart as soon as safe transportation is available. This Public Announcement expires on January 25, 2005.
December 26, 2004 -- This Public Announcement is being issued to urge American citizens to avoid travel to Sri Lanka and the Maldives due to the aftermath of lethal tsunamis. The Government of Sri Lanka has declared a state of national disaster. The Government of the Maldives has declared a state of emergency. This Public Announcement expires on January 25, 2005.
December 23, 2004 -- This Public Announcement is being issued to alert travelers to security concerns in Kuwait. The Department of State has information that terrorist groups are developing plans for possible near-term attacks against unspecified targets in Kuwait. The Department reminds all U.S. citizens in Kuwait to exercise caution, maintain a low profile, and avoid areas where Westerners are known to congregate. This Public Announcement expires on May 23, 2005.