Northwest Airlines and KLM Royal Dutch Airlines have modified their policy on when customers can make changes to their unused and partially used domestic and international tickets, including WorldPerks frequent flyer program award travel tickets*. The new changes will take effect for tickets issued on or after April 15, 2005. This new policy will have no impact on the vast majority of customers and will help Northwest and KLM to better manage inventory.

New Change Policy for Domestic Tickets - Wholly Unused and Partially Used

Currently, refundable and nonrefundable domestic tickets expire one year after the original outbound travel date designated on the original ticket, and changes can be made during that entire one-year period. Beginning April 15, 2005, to remain valid, nonrefundable tickets must be exchanged within 90 days after the first missed flight on the ticket. Changes requested after 90 days are not permitted.

New Change Policy for International Tickets

Wholly Unused : Currently, wholly unused refundable and nonrefundable international tickets are valid for exchange within one year of the date of issue. Beginning April 15, 2005, to remain valid, wholly unused nonrefundable tickets must be exchanged within one year from date of issue or 90 days after the missed original outbound travel date designated on the original ticket, whichever comes first.

Partially Used : Currently, partially used refundable and nonrefundable international tickets expire one year after the original departure date. Beginning April 15, 2005, to remain valid, partially used nonrefundable tickets must be exchanged within 90 days after the first missed flight (and again after any subsequently missed flight) and expire one year after the original departure date.

All domestic and international non-refundable fare rules have been changed to reflect the modified ticket change policy. Additional information may be found on the Resource Center tab on WorldAgent Direct or in the Rules section of DRS.