Travel-On offers many services to help make your trip as trouble free as possible. You may not be familiar with all of these services that are at your disposal. Check this spot each week for tips on how to use these services.

Helping Travel-On Help YOU, Our Customer Service Survey

Travel-On wants to exceed your service expectations each and every time you use our services. Customer feedback is one of the most direct and effective means that we have to determine if we are meeting or exceeding your expectations. It is so important to us that every itinerary/invoice has a link to our on-line feedback form. Your use of the tool will help us target problem areas within Travel-On and with vendors such as an airline or hotel that is not performing to our standard. The forms are also a way that we identify and reward superior agent performance.

So what kind of information are we seeking? Well, almost anything! As you will see, the feedback form does not ask specific questions about agency services, flights or hotels. Rather, it simply gives you a free form area to share your service experiences with Travel-On, or a vendor. We welcome kudos and concerns, three words or three hundred words. All of your feedback is carefully reviewed and given the appropriate attention and action that it deserves.

Filling out our survey will help us give you better service the next time you fly; but in case that’s not incentive enough, Travel-On would like to encourage your participation by offering a reward. All customer feedback forms received between June 18th and August 17, 2007, will be automatically entered into a drawing for a $300.00 travel certificate on United Airlines. Check this ETB the week of August 20, 2007, for the name of the winner.

Click here to let us know how we're doing and how we can serve you better!

U.S. Citizens with Pending Passport Applications Allowed Temporary Travel Flexibility
June 8, 2007 - The U.S. Departments of State and Homeland Security announced Friday, June 8th that U.S. citizens traveling to Canada, Mexico, Bermuda or countries in the Caribbean region, who have applied for, but not yet received passports, can re-enter the United States by air.

Govt. to refund travelers whose passports weren't expedited
June 14, 2007 - Frustrated travelers who paid an extra $60 to get their U.S. passports expedited — and still had to wait for them — can now get a refund from the government.

Top Tips For First-Class Upgrades
June 13, 2007 - The most basic and effective way to weasel into a first-class seat is to be a member of an airline's frequent flier program.

Corporate Travel World 2007 Reporter's Notebook--PwC: Hotel Rate Hikes Have Peaked
June 11, 2007 - Hotel rate increases will be hefty after travel buyers' negotiations later this year, but not on the same scale as in 2006, PricewaterhouseCoopers' hospitality and leisure group principal Bjorn Hanson told buyers and suppliers gathered here for Business Travel News' 23rd annual Corporate Travel World conference. Travel buyers, meanwhile, said they are struggling to maintain the integrity of their corporate hotel programs.

U.S. airlines bide their time as fleet needs grow
June 13, 2007 - Freshly restructured and more-or-less on the mend, U.S. airlines are balancing their need for newer, more fuel-efficient planes with the need to place expensive orders at the optimal time. For years, experts have said the time is at hand for a flood of U.S. orders.

An airline industry wish list
June 14, 2007 - Ask any business traveler how to make their life on the road easier and they'll likely have a laundry list of the things that challenge them. So it is with the airline industry. Every year, top airline managers gather for the annual conference of the IATA, a trade organization comprised of 243 international airlines.

Airport Check-in: Virtual fences around NYC airports
June 13, 2007 - After the thwarted terror plot at JFK International earlier this month, officials at the Port Authority of New York and New Jersey revealed details about an ongoing project to erect virtual fences around its four main airports: JFK, LaGuardia, Newark Liberty and Teterboro.

United reducing extended ground holds
June 13, 2007 - United Airlines is implementing a new ground-hold policy to help avoid extended delays during what is expected to be a challenging summer travel season in the US.

Hold onto your belongings!
June 12, 2007 - Don't leave anything on the plane when you disembark, even if you're continuing on the same aircraft. If you're not around to watch your bags, they could be taken by cleaning crews or even other passengers. Airlines normally won't reimburse you for items lost or stolen from the cabin.

Business trip can include family time
June 13, 2007 - Business travelers took family members with them on 14% of the 435 million business trips they made last year, according to the most recent data of travel research company D.K. Shifflet & Associates, of McLean, Va. That's up from 11% in 2000.

Omni Hotels Launches Online Guest Check-In
June 14, 2007 - Omni Hotels guests who make reservations directly through the company’s web site are now able to check-in online up to 48 hours before their specified arrival dates.

World's Most Expensive Hotel Suites
June 14, 2007 - A suite's amenities can vary from genuine antiques and Oriental carpets to numerous flat-screen televisions and private terraces with panoramic views.