Getting The Most From Travel-On

Travel-On offers many services to help make your trip as trouble free as possible. You may not be familiar with all of these services that are at your disposal. Check this spot each week for tips on how to use these services.

After-Hours’ Emergency Service  
One of the services that Travel-On provides you is EMERGENCY after- hours’ service. Contracted through Travel Helpline of Oyster Bay New York, this service gives you access to your reservation to make emergency changes, cancellations, and bookings at night and on weekends. To make the service work best for you, and fellow Travel-On travelers, here are some points to consider before you call:
  • The phone number and access code for the service is printed on your invoice/itinerary.
  • The service is intended for after-hours’ emergencies. Helpline has been instructed to forward calls received during normal business hours to the appropriate Travel-On branch office for assistance.
  • Think before you call. If you are trying to make new reservations for the future, can it wait until normal Travel-On business hours? The emergency service is expensive and may be cost-prohibitive for making non-emergency calls. Your company may be incurring a charge for these calls.
  • Information Only. If you need a copy of your itinerary, or need information pertaining to your reservation, you can look it up on www.viewtrip.com. All that is needed is your reservation number and your last name.
  • Judicious use of the emergency service will help to avoid back-logs and reduce hold times for travelers with legitimate, time-sensitive emergencies. This is particularly critical during the presence of severe weather conditions.

The winner of customer feedback contest will be announced in next week's travel industry news.

This Week's Highlights Friday, August 18, 2007

Update On Peru Earthquake - DETAILS
An earthquake (approx. 7.9 on the Richter scale) was reported off the coast off Peru on August 15, 2007.

  1. Most damage and casualties have been centered in Ica and Pisco, in the coastal region south of Lima.
  2. Communications within the country appear to be functioning, however sporadically.
  3. All airports are open but are experiencing delays and interruptions of service.
  4. Road access to affected areas may be disrupted by landslides and damage to road surfaces.
  5. The U.S. Embassy in Lima remains open for emergency services only, and is working to locate and account for U.S. citizens in the affected region.
  6. The Embassy and the Department of State stand ready to assist Americans affected by the earthquake.
  7. If you are concerned about a U.S. citizen in the area affected by the earthquake, Peru, call 888-407-4747 (if calling from within the U.S.); if calling from within Peru, contact the U.S. Embassy in Lima at 1-434-3000.

US Airlines Have 60 Days To Implement New Flightdeck Security Rules
Aug. 16, 2007 - The US Federal Aviation Administration is giving airlines 60 days to put in place new video and audio security protocols to be used when opening cockpit doors in flight as well as for "discreetly" notifying the flightcrew of "suspicious activity or security breaches in the cabin".

Near Misses On Ground Prompt New Use Of Cockpit Simulators
Aug. 16, 2007 - In a step underscoring that much of the risk of air travel occurs on the ground, airlines have agreed to use their cockpit simulators to train pilots to taxi, the Federal Aviation Administration.

Absurd Travel Rules That Should Be Jettisoned
Aug. 14, 2007 - You don't have to be a card-carrying frequent flier to know that the travel business is littered with silly little rules that make no sense whatsoever.

Broken Promises And Changing Rules
Aug. 17, 2007 - My daughter flew Air Canada from Tel Aviv to Ottawa, changing planes in Toronto. As there was a four-hour delay, she was told that she would be put up overnight at a hotel in Toronto at Air Canada's expense. Arriving in Toronto at 11:30 p.m., Air Canada denied knowledge of any arrangements made in Israel, and they would not pay for a thing.

Frustrations Raised Over Delays In Frequent Traveler Program
Aug. 1, 2007 - Members of a House Homeland Security subcommittee and private-sector proponents of the Registered Traveler program expressed frustration that the widely touted effort to ease airport security delays for frequent flyers has made so little progress.

Flying to Europe? Avoid Checking Your Luggage
Such is the magnitude of the problem that travelers were advised this week by the Association of European Airlines, which includes the major national carriers, to avoid checking bags altogether if possible and to take carry-on luggage instead.

Business Travel Woes Drive Interest in Luggage Shipping Services, as More Than 50% Now Willing to Pay to Ship Ahead of Time
Aug. 9, 2007 - In a summer travel season that has seen nearly a half-billion travelers(1) but also a record number of flight delays(2), business travelers continue to show interest in ways to get through airports and to their destinations more quickly.

New York Enacts Its Own Passengers Bill Of Rights Law
Aug. 17, 2007 - The State of New York, which has a recent history of attempts to wrest jurisdiction from the federal government in areas affecting, is trumpeting one-upsmanship in creating a state airline passenger bill of rights.

Two D.C.- Area Airports Make An Appearance In U.S. Top 10
Aug. 17, 2007- We are very fortunate here in Washington to be so close to three wonderful airports. We have lots of options when it comes to flight times and airlines. The competition between the airports means we have access to a lot of low-cost options, as well.

BUSINESS TRAVEL TIPS
World's best business-class lounges
TRAVEL WARNINGS
Eastern Caribbean 08/16/2007
LEISURE TRAVEL TIPS
When vacationers decide to stay year-round at U.S. resorts
VACATION SPECIALS

The Travel Place
Potomac: (240) 387-4160
McLean: (240) 387-4066
Email: travel@travelplaceinc.com
Se Habla Espanol
Nous Parlons Francais

Receive Weekly Vacation and Cruise Specials!

1 Minute Leisure Travel Survey
 

Subscribe our newsletter | News Archives