Getting The Most From Travel-On

Helping Travel-On Help YOU: Our Customer Service Survey

Travel-On wants to exceed your service expectations each and every time you use our services. Customer feedback is one of the most direct and effective means that we have to determine if we are meeting or exceeding your expectations. It is so important to us that every itinerary/invoice has a link to our on-line feedback form. Your use of the tool will help us target problem areas within Travel-On and with vendors such as an airline or hotel that is not performing to our standard. The forms are also a way that we identify and reward superior agent performance.

Click here to let us know how we're doing and how we can serve you better!

Here is a recent submission by one of our travelers for Miria Vargas, from Travel-On / McLean office.

"Hello, Too often, we fail to take the time to recognize outstanding service. I would like to do so today, and let you know how friendly, effecient, professional and helpful Ms. Vargas was on a phone call today. I had made 4 different reservations for multiple cities and needed to make some complicated updates and changes. Ms. Vargas was able to obtain the best price for the flights and hotels requested - and in an outgoing and friendly manner. This was my first time in calling your company, and with this type of service, it will not be my last. Thank you for great service!" - A Satisfied Travelel

This Week's Highlights Friday, October 12, 2007

When Online Bookings Go Bad ...
Oct. 11, 2007 - No wonder people still are turning to travel agents to book their trips. When things go wrong for travelers, they expect someone to help them.

Phoenix Airport to Test Body-Scan Machines
Oct. 11, 2007 - Passengers at the Phoenix airport will start getting searched today with the help of a technology that creates revealing images of people's bodies to find hidden weapons.

Industry Voices Secure Flight Concerns
Oct. 8, 2007 - The government's latest passenger prescreening program, Secure Flight, is moving toward a final rule, but industry representatives and privacy watchdogs said the Transportation Security Administration first must address concerns about cost, travel supplier compliance and the accuracy of program watchlists.

To Clarify Sloppy Signage, Airports Hire 'Wayfinders'
Oct. 9, 2007 - As early as 2001, officials at the Miami International Airport saw troubling signs -- in this case, the kind of signs that are intended to guide travelers swiftly through the airport, but had instead multiplied into a hodgepodge of confusing and often outdated information.

Cell Phone May Take Boarding Pass's Place
Oct. 12, 2007 - Cell phones and other mobile devices may become the new airline boarding passes. A new bar code standard that could pave the way for using cell phones to check in and board flights was announced Thursday by The International Air Transport Association.

Apply Now for Passports
Oct. 12, 2007 - If you need a passport for international travel, apply now before the rush begins. Fall is the slow time for passport applications, and travelers won't have to wait three months to get their passports as many applicants did this summer.

International Business-Class Bazaar
Oct. 8, 2007 - International business-class fares are skyrocketing again, so it's probably time to remind ourselves that the airlines' chaotic fare structures nevertheless offer plenty of opportunity to fly up front at substantially less than the insane walk-up prices.

Hotel RFPs Insisting On LRA
Oct. 8, 2007 - Buyers negotiating for 2008 hotel rates are finding a heavy cost to last-room availability in key markets, hoteliers are receiving more queries as to their environmental policies and both are seeing the process from request for proposals to agreement elongate and increase in complexity.

Can you handle the truth about your delay?

Indonesia 10/05/2007
Worldwide Caution 10/09/2007

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