Getting The Most From Travel-On

"I can always count on Ray for excellent assistance with my travel planning, and I am on the road a lot! Ray is always polite, helpful, knowledgeable, and quick to reply to questions. Thanks Ray!" -

A Satisfied Traveler

A recent customer survey submission by one of our travelers for Ray Farnam, from Travel-On Meeting Service Team.

Helping Travel-On Help YOU
Our Customer Service Survey: Travel-On wants to exceed your service expectations each and every time you use our services. Customer feedback is one of the most direct and effective means that we have to determine if we are meeting or exceeding your expectations. It is so important to us that every itinerary/invoice has a link to our on-line feedback form. Your use of the tool will help us target problem areas within Travel-On and with vendors such as an airline or hotel that is not performing to our standard. The forms are also a way that we identify and reward superior agent performance.

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This Week's Highlights Friday, October 19, 2007

NBTA Survey Augurs 2008 Travel Cost Hike
Oct. 19, 2007 - The National Business Travel Association (NBTA) helped members in their planning and budgeting for next year by providing a preliminary 2008 U.S. Business Travel Overview & Cost Forecast report. The report is based primarily on data from a survey of 215 NBTA member travel buyers.

Everything Starts With An E-Ticket
Oct. 17, 2007 - It's time to wave goodbye to airline tickets. The last paper tickets for the world's airlines have been ordered, and are now winging their way to passengers' hands.

Negotiate Travel Reimbursement Before Business Trip
Oct. 19, 2007 - In the tax world, business activities are blessed with tax-saving deductions while personal acts yield strictly out-of-pocket expenditures for individuals.

Fliers Pay The FAA, Yet Have Little Say
Oct. 18, 2007 - As Congress debates whether to radically change how the Federal Aviation Administration is funded and spend billions of dollars to update our air-traffic control system, it's getting an earful from airports, airlines and business-jet owners.

Airlines That Care? Waiting for Take-Off
Oct. 18, 2007 - Late arrivals, missed connections and outright cancellations are at an all time high. And each week seems to bring another horror story involving folks stuck at airports or stranded for hours on airplanes going nowhere.

How Far Does the New 'Secure Flight' Program Go?
Oct. 18, 2007 - Look at all the ink and airtime lavished on the titillating stories about Southwest Airlines threatening to boot a couple of passengers off flights unless they tidied up their ensembles.

Higher Fares Lift US Airlines
Oct. 18, 2007 - Higher fares and fewer empty seats helped lift US airlines' profits, even as the industry endured record fuel prices and calls for improved service.

Southwest, Continental Airlines Profits Rise on Fares
Oct. 19, 2007 - Southwest Airlines Co. and Continental Airlines Inc. said third-quarter profits rose as increased travel demand let them fill more seats at higher fares.

Northwest Airlines Upgrades International Fleet
Oct. 18, 2007 - The Airbus A330 that Northwest Airlines flies overseas has all the latest features, but the airline's domestic fleet is one of the oldest among U.S. carriers.

Tougher TSA Bomb Tests Raise Stakes for Screeners
Oct. 17, 2007 - When covert agents test how well airport security screeners find homemade bombs, they pack a detonator, timer and battery inside a cluttered toilet kit, stuff it into a suitcase and carry it through a checkpoint.

No Vacancy: Travel Buyers Facing a Seller's Market
Oct. 19, 2007 - Corporate travel buyers are preparing for a tough season negotiating hotel room rates for 2008.

Washington to End Confusing Taxi Fare System
Oct. 18, 2007 - Washington taxis will switch to using a meter system, much to the relief of tourists confused by the seemingly arbitrary zone system of cab charges in the nation's capital.

What Will U.S. Air Travel Look Like in Ten Years?
What airlines owe you when something goes wrong
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