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"Gillian was very helpful in putting together a complicated trip for me, and walked me through process with great skill and understanding. It was obvious that she not only practices, but believes, in providing excellent customer service. Certainly, she is a credit to Travel On." -

A recent customer feedback for Gilliam Reid by one of our travelers.

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Our Customer Service Feedback: Travel-On wants to exceed your service expectations each and every time you use our services. Customer feedback is one of the most direct and effective means that we have to determine if we are meeting or exceeding your expectations. Every itinerary/invoice has a link to our on-line feedback form. Your feedback on our service will help us target problem areas within Travel-On and with vendors such as an airline or hotel that is not performing to our standard. The feedback form is also a way to identify and reward superior agent performance.

This Week's Highlights Friday, Nov. 1, 2007

Travel Industry Continues on Growth Track
Oct. 31, 2007 - The travel industry is expected to continue its growth next year, a good sign for the Phoenix area's huge tourism industry.

Now Boarding: New Preflight Procedures
Nov. 1, 2007 - Airlines unveil innovations at counter and gate.

Biometric Ttechnology Improves Airport Security
Nov. 2, 2007 - Biometric technology is the new standard in industrial security and access control and is being used the world over in all areas of air travel, says IDtek MD Julian Thorrold.

Faster Security Line Coming to DIA
Oct. 30, 2007 - Denver International Airport will open an express security lane this winter after choosing a New York company's registered traveler program.

Travelers' Changing Behavior Reflects Flight Delays, Higher Fares
Nov. 1, 2007 - Travelers are checking in from home, checking more luggage, using different airports and trying to economize on hotels and car rentals in response to higher prices, increased flight delays, and other changes in the travel industry, according to Orbitz.com's quarterly Traveler Update Report

New Southwest Boarding Policy Pits Business Travelers Against Families
Oct. 28, 2007 - Ask a random group of fliers about Southwest Airlines' open seating policy, and you're certain to hear strong opinions on both sides of the issue. But the airline's recent decision to eliminate pre-boarding for families with small children has alienated many loyal customers, while many others are openly (or secretly) applauding the move.

American Increases Fares, Citing Fuel Prices
Nov. 1, 2007 - American Airlines sparked a new round of airfare increases Thursday by raising domestic round-trip prices $20, the biggest in a series of hikes U.S. carriers have tried since summer.

How to Avoid, or Minimize, Holiday Flight Delays
Oct. 30, 2007 - For those forced to fly during the holidays, December has become the cruelest month. In recent years, winter storms and security hassles have combined with higher and higher percentages of occupied seats to make air travel in the final month of the year a particularly frustrating experience.

An Extra Night, an Upgraded Price
Oct. 30, 2007 - The rate at the Hilton Imperial Dubrovnik is 181 euros a night, which a phone agent confirms with Sheri Siegel. But when she tacks an extra night on to her reservation at the same rate, something goes wrong. Now her bill is more than $260 higher than she expected -- and Hilton won't help her. Can this hotel stay be saved?

Digital Doo-Dads for Business Travelers
Oct. 27, 2007 - When you're on the road, sometimes it's not easy to get data, audio or video loaded into your laptop. Here's a look at some new devices that go a long way to help with that process.

Seven strange surcharges you could find on your next trip
Nigeria 10/30/2007
Separated on my flight
Business Joke - Travel Expenses

A businessman walked into a New York City bank and asked for the loan officer. He said he was going to Europe on business for two weeks and needed to borrow $5,000.

The loan officer said the bank would need some security for such a loan. The business man then handed over the keys to a Rolls Royce that was parked on the street in front of the bank. Everything checked out and the loan officer accepted the car as collateral for the loan. An employee then drove the Rolls into the bank's underground garage and parked it there.

Two weeks later the businessman returned, repaid the $5,000 and the interest which came to $15.41. The loan officer said, "We do appreciate your business and this transaction has worked out very nicely, but we are a bit puzzled. While you were away we checked and found that you are a multimillionaire. What puzzles us is why you would bother to borrow $5,000?"

The business man replied: "Where else in New York City can I park my car for 2 weeks for 15 bucks?"

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