American
Airlines' Intermittent Seat Assignment Issue
American Airlines has recently developed an intermittent
issue with seat assignments showing confirmed when they
are not actually confirmed. Until American is able to resolve
this issue, your Travel-On agents are taking extra
steps to confirm your seat numbers, including calling the
airline to ensure that they show the same seat assignments
as are on your emailed itinerary.
Your
Best Defense For Those Times When You're in a Jam at
the Airport - Put on a smile!
Going positive can have shocking results. When Lori Lenz
and her friend, Lisa, wrapped up a convention in Tampa,
Fla., recently and tried to get home early, they were stopped
by a ticket agent who demanded they pay $385 to board an
early flight. Instead of whining and ranting they
tried a smile and a positive approach. "She
could see our disappointment," Lenz remembers. Then
the agent began typing on her terminal, and in a few moments,
handed them two tickets on the next flight.
"I have great friends who are named Lori and Lisa," the
agent said. "Great people with great names." The
fee to change tickets? Zero.
News Highlights
Business
travel expected to pick up
Business travel is expected to pickup in 2010 after sharp
cutbacks during the global recession, a senior Airbus executive
says. Airbus chief operating officer for customers, John
Leahy, says signs are emerging that the corporate traveller
is returning as the economic outlook improves.
Airlines
ratchet up holiday surcharges
Most of the largest U.S. airlines have increased a surcharge
for travel on the busiest travel days to $20 each way,
up from $10. The surcharges apply to a large number of
flights within the U.S. on more than a dozen peak days
around holidays including Thanksgiving, Christmas and New
Year's.
US
Airways hints at new fees for better seats
US Airways allows customers to pay between $5 and $30 per
flight to reserve aisle and window seats in the front of
the coach cabin when they check in, but not when they buy.
American
Airlines flight attendants to hold mock strikes in November
American Airlines which carries about 8 percent of the
passengers that travel through Orlando International Airport,
has not come to a new labor contract agreement with about
18,000 flight attendants. As a result, the union that represents
the flight attendants has announced they would hold mock
strikes throughout the American Airlines system this month
and seek permission for real strikes beginning next year.
With
Airlines Shrinking, Your Flight Could Be Cut
Airlines are cutting money-losing flights during the current
travel slump, and that can cause headaches for passengers
who bought tickets on those trips. The airlines will usually
rebook a passenger on another flight close to the original
schedule. But sometimes the change can mean a delay of
several hours — even overnight. What can you do if
the delay in your new flight ruins your plans?
One
airline ticket for the price of two
Llouellynde Orahood's flight from Los Angeles to Dallas
has all the makings of a trip from hell, including weather
delays, cancellations and almost-missed flights. What could
be worse? Having to pay again for the same tickets. Now,
neither the airlines nor the online travel agency is willing
to help recover the money the traveler should have never
had to spend. Is there any hope for a refund?
Less
capacity, fuller flights in October for biggest U.S.
airlines
U.S. airplanes are getting fuller, even as U.S. airlines
are getting smaller, as we see in October's traffic reports
for the big airlines. The nation's nine largest carriers
as a group saw traffic decline 2.2 percent in October,
with capacity dropping even more, down 6.0 percent. Delta
Air Lines and Northwest Airlines, under common ownership,
are lumped together.
Avis
Budget In Preparation To Charge No-Show Fees
Car hirers should take note as distribution systems operators
around the globe are preparing to take credit card information
with bookings for Avis Budget Group in the event of the
car hire firm looking to apply a new policy on no-shows.
Rental
car taxes are getting jacked up
Anyone renting a car in Maine would be paying the state
12.5% of their bill in excise taxes starting last month
if the legislature there had its way.