Travel-On
provides personalized, responsive travel service, based
first and foremost on the travel needs of the client,
with special attention to detail, value for cost, and
professional courtesy.
We provide
such service through an organization whose character and persona
attract the most qualified workers; one that challenges and
fully develops individual talents, encourages vigorous collaboration
to drive the agency ahead, and maintains Travel-On's principles,
corporate values, and integrity.
Through the successful pursuit of our commitments,
we aim to make our service a model for the industry;
and as a result of our success, as our business and
our people grow, we contribute to the prosperity of
the communities in which we live and work.
These are the principles that guide our actions as
a company, and our attitudes about our employees:
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We employ throughout Travel-On the
best qualified available travel professionals, regardless
of race, gender, or any other difference unrelated to
performance. We promote employees on the same basis.
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We recognize the vital importance
of continuing employment because of its ultimate tie with
the strength and success of our business.
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We build our organization from within.
Able achievers have opportunities to advance.
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We pay our employees fairly, with
careful attention to the compensation of each individual.
Our benefit programs are designed to protect employees
in times of need.
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We encourage and reward innovation,
personal initiative, leadership, and willingness to manage
challenging situations.
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We encourage teamwork within and among
branches to most effectively integrate ideas and efforts
on behalf of our clients and employees.
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We develop individual strengths with
training and coaching on what we do well and how we can
do better. We evaluate ourselves on our success in employee
development.
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We build and maintain a tradition
of personal integrity; doing what's right for our clients
and our business, respecting individuals, and being the
best at what we do.
These are the actions that enable us to
achieve the leadership and reputation of excellence in the
travel business:
- Travel-On develops a rapport with travelers and an
understanding of their needs, however diverse. This is
the foundation for providing the exceptional service sought
by our clients.
- We develop strategies and plans for giving us the competitive
advantage needed to meet our business objectives.
- We keep abreast of suppliers' marketing initiatives
in order to provide every competitive benefit to our clients,
whether through pricing or through technological or other
advances that improve the quality of products and services.
- We seek significant and sustainable competitive advantages
in quality, cost, and service, so as to meet our business
objectives.
- We creatively and aggressively market all services.
We offer our clients unique benefits, distinguished by
their originality, cost effectiveness, and efficiency.
- We develop close, mutually productive relationships
with our airline, rental car, and hotel suppliers. We
work with those associates in ways that are good for their
businesses, for Travel-On, and, most of all, for our clients.
- We foster a sense of urgency and a receptivity to new
ideas. This keeps us ahead of our competition, striving
for better service and customer benefits.
- We follow the principles of superior service to achieve
continual improvement in everything we do. Whatever level
of performance we have achieved today, we know we can,
and must, surpass it tomorrow.
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