Overbooked hotels are caused either by current guests staying longer than planned, or deliberate overbooking. As with airlines, hotels regularly overbook knowing that cancellations and no-shows will generally leave them right where they want to be – with a full house. Occasionally though, there are fewer cancellations than usual and …

A few weeks ago I arrived at the Phoenix airport for a flight home to Baltimore only to discover that the boarding pass I’d downloaded the night before was no longer valid. The aircraft being used for the flight had been changed and everyone had to be reaccommodated. In my …

Great question! Once purchased, if a change or cancellation is made to the flight with the E+ seats, either by you or by the airline, the E+ cost will be refunded. However, the cost will not be refunded if you subsequently upgrade your flight or decide you want to sit …