Rearden Commerce Personal Assistant
Frequently Asked Questions

Please use the "forgot your user name or password" link on the sign-in page. It will ask you to enter either your user name, if you know it, or your corporate email address. An email containing your user name and a link to the password reset page will be sent to you instantly. By clicking the link within the email you will be able to reset your password as you wish.

1. Log in as yourself (all arrangers must have their own profile)
2. Look on the top right of the screen for a place that says "Start Assisting". Use the arrow to the right of this box to get a drop-down menu of all the people you are able to book for and select the name you want.
   
   
   
   
3. If the name is not listed or there is no box that says "Start Assisting" the delegate relationship has not been established. To set it up do the following:.
   1. Click the link in the top right corner that says "_______'s profile" (i.e. John's profile, Mary's profile)
      
      
      
      
   2. Find the "Delegates" heading towards the top right of the screen, and click the "Add" or "Edit" button next to it.
      
      
      
      
   3. Under the People I Can Book For section, click "Become A Delegate".
      
      
      
   4. Type the name (first or last) of the person for whom you want to be able to book in the Search box and click the "Search" button.
      
      
   5. When the list of names appears, click the radio button next the correct name and click the "Select" button".
      
      
      
      
   6. Follow steps "a" and "b" above to access the traveler's profile and begin making reservations

1. Login to your site using your own user name and password.
2. On the homepage, scroll to the bottom and find the trip you want to change in the Upcoming Reservations section. [ Arrangers will see trips for all their travelers identified by name.] Click on the trip you want to change.
   
   
   
3. Select "View Details"
   
   
4. To cancel the entire trip click “Cancel This Trip”, or to change/cancel a portion of it click “Modify or Purchase”. [Note: Rearden does not currently support canceling or changing only the return portion of an airline ticket, due to the complexity of re-calculating the fare.]
   
   
   
5. Continue following the on-screen prompts to complete the change or cancellation.

NOTE: The following cannot be changed online:

• Multi-carrier itineraries
• Multi-city itineraries
• International itineraries
• Itineraries where the fare changed during the initial booking process (i.e. a message was displayed on the Trip Review page stating “The fare has increased/decreased.”)
• Reservations booked or changed offline
• Itineraries for which paper tickets were issued (rare)
• Itineraries for which more than one ticket was issued (split-ticketing)
• Itineraries where any portion of the trip has already been flown
• Insert an additional leg into the itinerary
• Add air to an existing hotel and/or car only booking

1. Login to your site using your own user name and password.
2. On the homepage, scroll to the bottom and find the trip you want to change in the Upcoming Reservations section. [ Arrangers will see trips for all their travelers identified by name.] Click on the trip to which you want to add the car or hotel.
   
   
3. Select "View Details"
   
   
   
   
4. Click "Modify or Purchase"
   
   
   
5. Scroll to the bottom of the next page and click "Change This Trip".
   
   
   
6. On the next screen, click the radio button to "Add" to the trip and then indicate via the check boxes whether you are adding a car, hotel, or both, and click "Continue".
   
   
   
7. Continue to follow the on-screen prompt to add the services you desire.

1. In the top right corner of any screen click the link to go to your profile ("_____'s Profile")
   
   
   
   
2. In the Notifications section click on "Manage Notifications"
   
   
   
   
3. Click the link for the type of notifications you want to set up ("Trip Itinerary" to send copies of all itineraries to a spouse or admin, or "Flight Status Update" to receive alerts of flight delays or cancellations).
   
   
   
   
4. Enter the method of contact (email, voicemail, etc.) and the email address or phone number. Note that Trip Itineraries are available via email only.
   
5. You can indicate multiple email addresses or phone numbers by repeating steps "c" and "d" for each.

1. From the home page quick start, click "More Search Options" at the bottom of the display.
   
   
   
   
2. A Flight Options box appears on the right. Use the Fare Type drop-down menu to select "fares that allow refunds". [If the user didn't begin from the home page, but clicked Travel from the menu across the top, the Flight Options box will already be visible on the right.
   
   

Rearden searches strictly according to the search window set up for each company - typically 2 hours before and after the requested time. If you asked for a 1p flight and the direct flights are at 8a and 4p (i.e. outside the search window) they will not be shown. They also will not show if they are sold out. Use the slider on the left side of the results display to increase the search window.

Each page of the profile, with the exception of Delegates, must be saved. As you make changes to each page, scroll to the bottom and click the "Save" button.

Southwest requires a separate reservation. If you would like to fly Southwest in one direction and a different carrier in the other direction, simply make two separate one-way reservations.

Twenty-four hours. For travel within twenty-four hours please contact an agent.

1. Locate the trip you want to copy in the Upcoming Reservations section and click on it
2. Click on the Book Again link
   
   
   
   
3. On the next screen follow the prompts to designate the traveler as yourself or someone else, select the dates, and/or modify the reservation in some way
   
   
   

Rearden stores six months worth of past reservation. To see them go to the Upcoming Reservations section and click on View Archive.

Agent-booked reservations are "acquired" by the online system overnight. The day after the reservation is made it will appear under Upcoming Reservations.

The mobile application allows you to see your reservations, check alternate availability, and use the click-to-call button to contract Travel-On to make the change.

There are several possible reasons, but the most common by far is simply that the final fare and policy status cannot be known until both the outbound and return have been confirmed. The "from $____" fare and out-of-policy indicator shown next to individual flights is only an estimate. Depending on the exact combination of flights selected and the combinable fares available, the actual fare could be higher or lower, and the initial estimates of whether it would fall in or out of policy could prove to be incorrect.

Reservations on hold will automatically cancel after twenty-four hours if you do not purchase the ticket. This applies only to online reservations - bookings held with an agent must be canceled by you if your plans change.

There are several reasons why you may not see a specific flight.

1. The flight is sold out.
2. The flight is outside of the search window timeframe.
3. There were too many options in the market to display all of them. The system returns up to 250 flight options with each query. While this sounds like a lot, there are many, many routes that have more than 250 options of flight combinations. In this case the system uses a complex algorithm to determine which options to filter out. Variables include, but are not limited to, price, company policy settings, company preferred airlines, proximity of departure time to the time requested, flight duration, etc. If your company policy requires that you consider flights from all area airports then there will be fewer options returned from each individual airport. If the flight you are looking for has a two and a half hour connection time if may be filtered out if there are numerous options with shorter connection times. Try going back to the home page and repeating your query using the search-by-schedule option. This removes a few of the variables and may allow the flight you want to be shown. (Do not just click between the price and schedule tabs on the search results page as this will only refilter the flights already shown and will not cause the system to grab different flights to display.)