A note from Serco Management: As our companies come together, we want to make sure you are aware of Serco’s Special Security Agreement (SSA) and understand your personal responsibilities regarding this important matter.  Because Serco possesses a facility security clearance and is a wholly-owned subsidiary of Serco Group plc, a UK-based company, we must operate under an SSA. The SSA requires that we be aware of and track all interactions with any “Affiliate” of Serco, which means any Serco employee not working for Serco North America. If you communicate with any Serco employee outside North America, it is critical you understand your responsibilities in order to comply with our SSA.
                        
If you meet with an Affiliate, or you are responsible for arranging such a visit or meeting, you need to submit an SSA Visit Request form, at least seven days prior to the contact or visit, to security@serco-na.com and receive approval before the contact takes place.

This form, along with additional SSA forms and instructions for each, are located on the Security section of our Intranet at: https://ourtown.serco-na.com, under the Library tab. If you have any security-related questions, feel free to call Jennifer Brown, Director, Corporate Security at 703-939-6355.

Please remember that Serco’s compliance with the SSA is everyone’s responsibility. Not following these rules and keeping them foremost in our minds may jeopardize our ability to work on classified contracts and programs.

Thank you for your cooperation with this important matter.

to Travel-On's web site for information about SERCO's travel management program, maintained exclusively for the benefit of SERCO travelers. Your suggestions and feedback as to the type of information you would like to access here are welcome. Please bookmark this page in your browser for easy access in the future.

Traveler Profile: ALL SERCO travelers must complete a traveler profile prior to booking any reservations, either traditionally or online.

• Important Information About Your Profile - Read This First!
• Build/Review Profile

Online Booking: SERCO has chosen Rearden - a next-generation online travel planning tool. Rearden uses the latest technology - providing the ability to plan trips, check fares, track itineraries, and book reservations for flights, hotels, and cars quickly and accurately.

• Online Booking FAQs
• Book Online

Program Guidelines: Please review and print the Program Guidelines. This document contains useful information regarding traveler profiles, trip approvals reservations, emergency travel services, ticketing information, and hotel/car rental booking procedures. Keep your hard copy handy so you'll have instant access to our direct numbers. Any questions can be directed to travel@tvlon.com.

International Travel: In accordance with SERCO company policy, all SI employees planning international business travel, and all employees with a security clearance planning international personal travel, must complete and submit the International Travel Request form found in SI Forms on SI Insider prior to such travel.

Answers to frequently asked questions with respect to international travel are located in the Guidance for International Travel document which is located on the SERCO Insider. Click on Corporate, then Human Resources and the document is listed under Business Travel.

Travelers & Travel Managers' Guide: Here's a detailed review of the information required when planning travel for yourself or others in the organization. For new travelers/travel arrangers, we recommend that you print, review, and file this information as a resource for future planning. View/Download

Airline Preferred Vendors: SERCO has completed negotiations with United Airlines as our primary supplier and alternate agreements with US Airways, Delta, America West, and American Airlines. These programs will become extremely valuable to the company and your cooperation in utilizing these vendors whenever feasible is appreciated. Savings amounts/benchmarks for accepting preferred carrier flights have been established by SERCO's senior management and provided to Travel-On. View program details

Car Rental Preferred Vendors: Hertz is our primary vendor. If you do not have a #1 Club Number, you can complete their online application. Click here for instructions on how to complete Hertz Gold fee-waived application form. We also have a program with Avis as a secondary supplier. Avis Wizard Numbers are available for speedier rentals. SERCO employees will be eligible for contract rates when booking through Travel-On. It is not mandatory to participate in the personal ID programs but highly recommended to save time when renting cars. Remember to include your personal ID #'s when submitting/updating your traveler profile. Retired military employees are eligible for additional savings. Enroll for Avis Preferred ID | Hertz's Refueling Policy

Hotel Discount Program: SERCO's official travelers are eligible for government rates at many preferred properties. Sometimes, these reduced rates are capacity controlled so early bookings are recommended. Exceptions to per diem limits should be documented prior to trip stay.

Program Contact: Program Contact: Travel-On -For general inquiries, service matters, and program suggestions, contact Mel Jacobs at (240) 387-4333 or Gary Peters - Serco-NA Travel Services at (877) 359-7372.